A GradeGlider product
Luminacore CRM
Customer relationship management built for African businesses
Overview
Luminacore CRM keeps every customer conversation, quotation and payment in one place, so a sales team stops working out of spreadsheets, notebooks and personal WhatsApp threads. When someone leaves, the relationship history stays with the business.
It was built after repeatedly watching imported CRM tools fail here for the same reasons: they assume permanent connectivity, they cannot reconcile mobile money, and they price per seat in a currency that makes them unaffordable at team scale. Luminacore handles intermittent connections, records MTN and Airtel Money against invoices, and is licensed per organisation.
Because we build it, we can extend it. If your sales process has a step the standard product does not cover, that is a conversation rather than a dead end.
What Luminacore CRM does
Lead and pipeline management
Contact and account records
Quotations and invoicing
Mobile money and bank reconciliation
Team performance dashboards
Email and WhatsApp follow-up
Common questions
Can Luminacore CRM work with poor internet?
Yes. The interface is built to tolerate dropped connections rather than assuming a stable link, and work continues through short outages instead of losing what you were typing. A permanently offline installation is not supported, but a patchy connection is expected and handled.
Does it handle mobile money?
Yes. Payments received through MTN Mobile Money and Airtel Money can be recorded and reconciled against invoices and customer accounts, alongside bank transfers and cash.
Can we move our existing customer data in?
Yes. We migrate from spreadsheets or another CRM as part of onboarding. We will look at your existing data first and tell you what will transfer cleanly and what needs tidying before it moves.
How is it priced?
Per organisation, with tiers based on how many users you need, rather than a per-seat fee that penalises growing teams. Contact us for current pricing against your team size.
Who supports it after we go live?
GradeGlider does, directly. It is our own product, so support and new features come from the team that wrote it rather than a reseller relaying tickets to a vendor overseas.
See Luminacore CRM on your own data
We will walk you through the system with your workflows in front of us, and tell you honestly if it is not the right fit.